Choosing solar is a smart decision. By using the sun’s energy, you can reduce your grid energy usage, contribute to a sustainable future and enjoy peace-of-mind.
However, it would help if you did your homework when selecting your solar provider. Approximately 700 solar companies have gone bust in Australia since 2011, leaving around 650,000 customers without support or warranties. This situation has resulted in customers having a poor experience with solar when it should be the other way around.
So, how do you know if you are dealing with a company you can trust? What questions should you ask? What answers should you get?
In this article, we will guide you with five key questions you should ask a potential solar provider. If they can’t answer any, or all of them convincingly, that would be the first red flag to notice that should make you think twice before doing business with them.
Carrying out a home solar assessment is essential for the potential solar provider to understand your exact needs. There are so many variants to consider when selecting the correct solar solution for you as the performance of your system will depend on a range of factors, including:
If a solar provider suggests they can provide a solar solution by simply using a satellite image, or without adequately understanding your needs, then you should reconsider your options.
A company that is in it for the long haul will ensure you get the best solution, tailored to you.
Pay close attention to the answer to this question. Do they do any testing before they incorporate a product into their range? How confidently do they answer this question and how convinced are you of their processes?
Key things to keep in mind:
How long have they been in business? What do their customers say about them? Are they professional in their dealings, and do they work at maintaining a positive brand presence? What do you see when you Google their name?
Be sure to do some research into a company’s track record.
Every solar installer needs to be accredited by the Clean Energy Council (CEC). This means a trouble-free process and a system that will be connected safely and in accordance with industry guidelines.
If a potential provider can’t answer this question convincingly, it is another sign that they are looking for shortcuts.
When it comes to buying a solar system, quality, reliability and trusted warranties are three key things to look out for. Specifically, a good warranty can provide you peace-of-mind that if there are any issues, a trusted solar provider will be there to help.
So, pay close attention to what is in the fine print. Less reputable companies will try to take shortcuts regarding warranties as they know they are offering a poor product.